Privacy policy

1. Information We Collect

• Contact Information: Name, email address, phone number, mailing address, and billing address provided when you create an account, place an order (retail or bulk), subscribe to our newsletter, or contact customer support.
• Payment Information: Credit card details, debit card information, or other payment method details (processed securely through third-party payment processors; we do not store full payment information).
• Account Information: Username, password (encrypted), purchase history (including apparel styles, sizes, colors, quantities, and bulk order details), sizing preferences, saved items, and communication preferences associated with your earthvibrance.com account.
• Bulk/Wholesale Information: For bulk or custom orders, additional information such as business name, tax ID number, shipping destination for large quantities, custom design specifications (e.g., logos for embroidery), and contact details for authorized representatives.
• Browsing and Usage Data: IP address, browser type, device type, operating system, pages visited (including product pages, bulk order pages, and factory information pages), time spent on the website, search queries (e.g., “wholesale cotton tees,” “factory-direct workwear”), and click-through rates. This data is collected via cookies, web beacons, and similar tracking technologies.
• Communication Preferences: Your choices regarding receiving marketing communications, such as emails about factory clearance sales, new product launches, bulk order discounts, or sustainability initiatives.
• Other Information: Information you provide voluntarily, such as feedback, survey responses, product reviews (including photos of you wearing our apparel), or social media interactions with earthvibrance.com. For custom-branded orders, this may include logo files, artwork, or brand guidelines (with your permission to use for production).
• Gift-Related Information: If you purchase apparel as a gift, we may collect the recipient’s name and shipping address (provided by you) to fulfill the order—we do not use this information for marketing purposes without the recipient’s consent.

2. How We Use Your Information

• Process and fulfill your orders: Verify payment, prepare your factory-made apparel for shipment (including custom branding for bulk orders), package items securely (using minimal, eco-friendly packaging), and send order confirmations, shipping updates, and delivery notifications.
• Manage your account: Update your information, store your purchase history and saved items, process returns and refunds (including bulk order adjustments), and personalize your shopping experience (e.g., suggesting apparel styles based on your past orders).
• Improve our products and services: Analyze user behavior to optimize our website, expand our apparel collection (e.g., adding new sizes or styles based on demand), improve our factory production processes, and fix technical issues (e.g., bulk order tracking errors).
• Send marketing communications: Share information about factory clearance sales, new product launches, bulk order discounts, sustainability updates, and exclusive offers for factory-direct apparel—only if you have opted in to receive such communications.
• Ensure security and prevent fraud: Monitor for suspicious activity (e.g., fraudulent bulk orders, unauthorized account access), protect our website and users, and comply with anti-fraud regulations (especially for large-quantity orders).
• Comply with legal obligations: Fulfill tax requirements (including wholesale tax documentation), respond to legal requests, and adhere to U.S. federal and state privacy laws (e.g., California Consumer Privacy Act, Virginia Consumer Data Protection Act).
• Provide customer support: Address your questions (e.g., about fabric composition, sizing, bulk order lead times, or custom branding options), resolve issues with your order (e.g., defective apparel, shipping delays), and follow up on feedback or product reviews.
• Facilitate bulk and wholesale partnerships: Communicate with business customers about order status, custom production timelines, and repeat bulk orders; store brand guidelines and artwork for future orders (with your permission).
• Facilitate gift-giving: Deliver gift items to the specified recipient, include gift messages (if requested), and provide gift receipts (excluding pricing details if desired) without sharing your personal payment information with the recipient.

3. Opt-Out Policy

• Unsubscribe via email: Click the “Unsubscribe” link located at the bottom of any marketing email we send you. This will immediately remove you from our marketing email list, and you will no longer receive promotional messages (excluding non-marketing communications).
• Email our support team: Send an email to non-reply@only1services.com with the subject line “OPT OUT OF MARKETING” and include your full name and the email address associated with your earthvibrance.com account. Our team will process your request within 5 business days and confirm via email once completed.
• Update account preferences: Log in to your earthvibrance.com account, navigate to the “Communication Preferences” section, and toggle off the option to receive marketing communications. For bulk/wholesale customers, this will also opt you out of bulk order discount alerts and wholesale update emails.

4. Disclosure of Your Information

• Third-Party Service Providers: Companies that assist us in operating our business, such as payment processors (e.g., PayPal, Stripe), shipping carriers (e.g., USPS, FedEx, UPS), custom branding partners (for embroidery/screen printing on bulk orders), email marketing platforms, website analytics tools, and customer support software. These providers are contractually obligated to protect your information and use it only for the purposes we specify (e.g., printing your logo on bulk apparel).
• Legal Authorities: If required by law, court order, or government regulation, or to protect our rights, property, or safety, or the rights, property, or safety of our users or others. This includes complying with subpoenas, warrants, or other legal requests (especially for bulk order tax documentation).
• Business Transfers: In the event of a merger, acquisition, sale of assets, or other business transaction, your personal information may be transferred to the new owner or operator of earthvibrance.com. The new owner will be bound by this Privacy Policy or a similar policy that protects your privacy.
• With Your Consent: We may disclose your information to third parties if you explicitly consent to such disclosure (e.g., sharing photos of your custom-branded bulk order on our social media with your permission).

5. Security of Your Information

• SSL (Secure Sockets Layer) encryption for all data transmitted between your device and our website, including payment details, personal information, and bulk order specifications.
• Secure, password-protected servers with restricted access, monitored 24/7 for suspicious activity. Bulk order artwork and brand guidelines are stored in encrypted folders with limited access to authorized factory and customer support staff only.
• Regular security audits and updates to our website and systems to address potential vulnerabilities, including our bulk order management software.
• Encryption of stored personal information, including account details and bulk order history.
• Compliance with Payment Card Industry Data Security Standard (PCI DSS) for all payment processing to ensure the security of your payment information (critical for large bulk order transactions).

6. Cookies and Tracking Technologies

7. Your Rights Under Privacy Laws

• Right to Access: Request a copy of the personal information we hold about you, including your retail and bulk purchase history and saved bulk order details.
• Right to Correction: Request correction of inaccurate or incomplete personal information (e.g., updating your business address for bulk orders).
• Right to Deletion: Request deletion of your personal information and saved bulk order artwork, subject to certain legal exceptions (e.g., retaining information for tax purposes or to fulfill bulk order obligations).
• Right to Restrict Processing: Request that we restrict processing of your personal information in certain circumstances (e.g., while we verify the accuracy of your bulk order details).
• Right to Data Portability: Request a copy of your personal information in a structured, machine-readable format to transfer to another service provider.

8. Changes to This Privacy Policy